Frequently Asked Questions

Frequently Asked Questions

You have queries,we have answers. In order to make your online loan process as easy as possible, we have compiled some of the most popular questions our customer have and replied with quick, easy answers.

SUPPORT

Once I pay off a loan, how soon can I receive another loan?

If you pay by bank transfer, your payment will clear the bank in seconds and you can apply for a new loan immediately. The new loan will be funded to your bank account the same day.

Example: Your due date is Friday. Your full payment comes out on that date. The payment will clear on Friday and your new loan will be funded to your account on Friday.

What if I can't repay my loan on the due date?

If you can't repay the full amount of your loan on the due date you may be request a loan extension by contacting our customer service team via phone or email. If you do not qualify for an extension, you must contact us immediately to set up payment arrangements.

Email: maxcreditplt@hotmail.com

Direct Line: +65 6336 4144

What if I want to pay early?

Early repayment is always an option at MaxCredit. Simply contact us via phone or email if you want to pay your loan off early. If you pay off within 14 days of the funding date, you will be entitied to a refund of the unearned finance charge. You may contact our Customer Service Team below to discuss your repayment options.

Email: maxcreditplt@hotmail.com

Direct Line: +65 6336 4144

LOAN PROCESS

When will my loan be due?

MaxCredit loan is a one pay period loan. Please visit our Rates and Terms to see rules specific to Singapore customers.

What if I don't have perfect credit?

Less than perfect credit will not prevent you from receiving a personal loan from MaxCredit. Our personal loan solution are designerd to help even those with less-than-perfect credit. Reply on our dedicated Customer Service team to help you find the right loan option, even if you have being turned down by other lenders in the past.

How do I know that my loan has been approved?

You will receive a call from us once your loan has been approved. MaxCredit reserves the right to make adjustments to your loan approval until the time you receive the funds in your bank account based on new information regarding your loan application.

UPDATING YOUR INFORMATION

How do I change or reset my password?

To update your password, login to your member account by entering your Username and password. Once logged in, click on the Change Password link and type in an old password and a new password and click the Change button to save your new password. You can now access the site with your new password.